Terms & Conditions

Effective Date: 03 October 2026

Welcome to A2 Milk by Hira Farms. These Terms & Conditions govern your access to and use of our website, a2milk.hirafarms.com, and the products and services offered through it.

By accessing our website, placing an order, or subscribing to our milk delivery service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Please read them carefully before using our services.

1. About Our Services

Hira Farms provides A2 milk products and related delivery services to customers in Pimpri-Chinchwad (PCMC), Maharashtra, and other locations where our services are available.

Our services may include:

Fresh A2 milk delivery.
Daily, weekly, or monthly subscription plans.
Online product orders.
Home delivery services.
Customer support and order management.

All services are subject to product availability, delivery coverage, and operational capacity.

2. Eligibility

By using this website or placing an order, you confirm that:

You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
The information you provide is accurate, complete, and up to date.
You are legally capable of entering into a binding agreement under applicable Indian laws.
You will use our website and services only for lawful purposes.

3. Product Information

We make reasonable efforts to ensure that the product descriptions, images, pricing, and other information displayed on our website are accurate.

However:

Actual product packaging or appearance may vary slightly.
Product availability may change without prior notice.
Customers should review the product details before placing an order.
Any nutritional or health-related information is provided for general informational purposes only.

We reserve the right to modify product specifications, packaging, or availability as necessary, subject to applicable laws.

4. Orders and Order Confirmation

All orders placed through our website are subject to acceptance and confirmation by Hira Farms.

We reserve the right to refuse, cancel, or limit any order in circumstances including:

Product unavailability.
Incorrect pricing or listing information.
Incomplete or inaccurate customer details.
Delivery restrictions.
Suspected fraudulent or unauthorized transactions.
Operational limitations or unforeseen circumstances.

If an order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Refund & Cancellation Policy and applicable law.

5. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

We reserve the right to update product prices, subscription fees, delivery charges, and promotional offers at any time.

The applicable price at the time of order confirmation will generally govern the transaction, subject to correction of genuine pricing errors and applicable law.

Customers may be required to make payments through the payment methods made available on our website.

Hira Farms does not store or have access to sensitive payment credentials such as complete card numbers, CVV, or UPI PINs when payments are processed through authorized third-party payment gateways.

6. Milk Delivery and Service Areas

Our milk delivery services are primarily intended for customers in PCMC and surrounding areas where delivery is available.

Delivery is subject to:

Availability of our delivery network.
Correct and complete delivery address.
Product availability.
Weather, traffic, and other operational conditions.
Customer accessibility and cooperation.

Customers are responsible for providing accurate delivery details and ensuring that someone is available to receive the order where required.

Delivery schedules may be modified due to unforeseen circumstances. We will make reasonable efforts to communicate significant changes to affected customers.

7. Subscription Plans

Customers subscribing to daily, weekly, or monthly milk delivery plans agree to the following conditions:

Subscription plans are subject to the selected quantity, duration, pricing, and delivery schedule.
Customers must provide accurate contact and delivery information.
Changes to subscription quantity, address, or schedule must be communicated through our designated customer support channels.
Requests for subscription pauses, modifications, or cancellations will be handled according to our applicable subscription policy.
Subscription renewals and payments, where applicable, will follow the terms communicated at the time of subscription.

Hira Farms reserves the right to modify or discontinue subscription plans, subject to applicable law and reasonable communication to affected customers.

8. Customer Responsibilities

Customers agree to:

Provide accurate personal, contact, and delivery information.
Make payments within the specified time.
Check the order upon delivery.
Store milk according to the storage instructions provided.
Use the products responsibly and within the recommended consumption period.
Notify us promptly of any product or delivery concerns.
Avoid misuse of our website, services, or customer support channels.

9. Product Quality and Storage

Hira Farms makes reasonable efforts to maintain appropriate handling, packaging, and delivery practices for its milk products.

Customers are responsible for storing products according to the instructions provided on the packaging or communicated by our team.

Customers should check the product label, recommended storage conditions, and expiry or use-by information before consumption.

Any concerns regarding product quality, packaging, or delivery should be reported to our customer support team as soon as reasonably possible.

10. Returns, Refunds, and Cancellations

Due to the perishable nature of milk and dairy products, returns and refunds may be subject to specific conditions.

Customers are requested to report damaged, incorrect, missing, or quality-related products promptly after delivery.

Refunds, replacements, and order cancellations will be handled in accordance with our separate Refund & Cancellation Policy, which forms part of these Terms & Conditions.

Nothing in this section limits any rights available to consumers under applicable law.

11. Health and Allergy Disclaimer

Our products are food products and are not intended to diagnose, treat, cure, or prevent any disease.

Individual responses to milk and dairy products may vary.

Customers with milk allergies, lactose intolerance, dietary restrictions, or other medical concerns should consult a qualified healthcare professional before consuming our products.

12. Intellectual Property Rights

All website content, including text, photographs, logos, graphics, designs, trademarks, and other materials, is owned by or licensed to Hira Farms, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit any website content without prior written permission from the rightful owner.

Unauthorized use of our intellectual property may result in appropriate legal action under applicable laws.

13. Prohibited Activities

Users are prohibited from:

Using the website for unlawful or fraudulent purposes.
Attempting unauthorized access to our website or systems.
Interfering with website functionality or security.
Uploading malicious software or harmful content.
Misrepresenting identity or providing false information.
Using our content, brand name, or services without authorization.

We reserve the right to restrict or terminate access to users who violate these conditions, subject to applicable law.

14. Third-Party Services and Links

Our website may include links to third-party websites, payment gateways, or external services.

These services are governed by their own terms and privacy policies.

Hira Farms is not responsible for the independent policies, content, security, or practices of third-party platforms, except as required under applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, Hira Farms shall not be liable for indirect or consequential losses arising from temporary website interruptions, delays caused by circumstances beyond our reasonable control, or misuse of our services by customers.

However, nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, including statutory consumer rights and remedies.

16. Force Majeure

Hira Farms shall not be considered in breach of these Terms & Conditions where performance is delayed or prevented by circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, transportation disruptions, strikes, power failures, or other unforeseen events.

We will make reasonable efforts to resume normal services as soon as practicable.

17. Privacy and Data Protection

We collect and process customer information in accordance with our Privacy Policy and applicable Indian data protection laws.

By using our website, you acknowledge that your information may be processed for order fulfilment, delivery coordination, customer support, payment processing, and other legitimate business purposes as described in our Privacy Policy.

18. Modification of Terms

Hira Farms reserves the right to update or modify these Terms & Conditions from time to time.

Changes will become effective upon publication on this page, unless otherwise specified.

Customers are encouraged to review this page periodically to remain informed about the terms governing their use of our services.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts in Pune, Maharashtra, to the extent permitted by applicable law.

Nothing in this clause restricts any consumer’s right to seek remedies before a competent consumer forum or authority under applicable law.

20. Contact Information

For questions, concerns, or assistance regarding these Terms & Conditions, our products, or delivery services, please contact us through the contact details provided on our website.

Business Name: Hira Farms
Website: https://a2milk.hirafarms.com
Service Area: Pimpri-Chinchwad (PCMC), Maharashtra, India

By accessing or using a2milk.hirafarms.com, you acknowledge that you have read and agreed to these Terms & Conditions.